In SX Microcontrollers, SX/B Compiler and SX-Key Tool, chiphead wrote:

Given the reputation that Parallax has for a high level of support, I just can't fathom why someone wouldn't at least send in a device when specifically invited.  In addition to getting the device repaired (and having a spare in addition to the extra you purchased), you might even get some useful feedback into the types of things that might have done the damage.

Given the propencity for going overboard on support and customer satisfaction, you never know what you might gain.  I could maybe understand the reluctance if you were talking overseas shipping or customs issues.  Also realize that the probably worse case scenario is that they say "this will cost $50.00 to fix, do you want us to do that or not?".  Best case is getting a repaired or new key back with no charge.

How, and why, do you not do this (get the RMA and send it in), especially when specifically asked?????

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