> It is most unlikely that you are correct.
> Entirely reasonably, few if any suppliers will accept warranty claims
> for physical damage caused by customer action. If you know of any who
> will, please tell us, so we can consider buying their products in
> future :-). Odds are that any who do will also charge price premiums
> that are higher than buying insurance, which is the normal manner of
> protecting against such losses.
>
>
>
>        Russell McMahon

Dell computer will. They call it "Complete Care". It is basically like an 
insurance policy, costs about $200 for a three years coverage on an 
expensive notebook computer. Covers nearly everything except deliberate 
damage. For example: dropping notebook on floor, pouring in coffee, plugging 
in digital phone line to network jack, etc. I gave bought the coverage for 
three consecutive Dell notebooks, and have come out ahead every time (I 
guess I am clumsy or something).

In one case it was coffee on the keyboard that got into everything including 
the hard drive. I managed to backup the hard drive with Norton Ghost before 
the sugar in the coffee caramelized :-). In another case I had a 802.11B 
card which stuck out of the PCMCIA slot about 1.5" for its antenna. The 
computer took a bit of a tumble in its bag and apparently landed on the 
antenna pretty hard. It actually ripped the PCMCIA connector right off the 
motherboard.

Also, Dell has replaced probably about 3 powerpacks due to overstress at the 
connector to the computer and/or at the point where the low voltage line 
enters the powerpack. Arguably this is a design flaw, but one could also 
legitimately say I am too rough on it.

One of my favorite reasons to love Dell.

(Not that  don't have a few to hate them, too).

Bob Ammerman
RAm Systems


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