James Newton, Host wrote:
> I've tried the PayPal / Global Priority mail system recently for low 
> dollar
> value shipments and sure enough, I have a "lost" package to a guy in 
> Brazil.
> And he is emailing every day, wanting to know where his stuff is... I'm
> going to refund him and loose the item rather than resend it, which will 
> not
> make him happy, but I just can't send good product after bad, and PayPal
> will be satisfied.

When this happens, I usually tell the customer that we will resend the item, 
as long as he/she pays for Global Express. This makes the most sense -- you 
don't lose as much money, and you keep the customer happy.

We lost a few Airmail and Global Priority packages, but we've never actually 
lost a Global Express package. Sometimes it takes three months to get back a 
package marked "no such address", but it does come back eventually.

> What are youre loss figures? I think I lose about 1:500, and I see no
> releation bwteen losses and destination.

Ours is about 1:1000, and half of our orders are international (mostly from 
Europe).

As far as relationship b/w loss rate and destination: we've never lost a 
package in the UK, however we lost several in Hungary, and a few in Latin 
America. The number of orders from UK is far greater than the number of 
orders from Hungary.

Best regards,

Vitaliy 

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