In SX Microcontrollers, SX/B Compiler and SX-Key Tool, LostboY wrote: You'll notice the marked lack of responses by Parallax people here. Being fairly new to Parallax, I still try to view things through the eyes of the customer, and this thread brings a few things to mind. I came to work for Parallax because of the reputation that the company had, and the vast resources available, such as these forums. You are hard pressed to find customer support like Parallax offers. It is even more amazing that there are some really brilliant people who lend their time and talents *for free* to help others in these forums- If approached correctly the forums are a more efficient way of learning than even some college classrooms. As a customer, when I posted in here asking for help, I was grateful if I got it. If I didn't, I wasn't upset at people for not helping me, and I didn't expect an explination or rationalization as to why I wasn't helped. (Much in the same way I wouldn't goto a stranger on the street and ask for help, and be upset if they didn't help me or at the very least give me an explination as to why they didn't help me - especially one that I felt was satisfactory and in a manner that was pleasing to me)- In the same vein, when somone had questions here that I felt I could help with, I always made an effort to help when two conditions were met: 1. I thought I could help 2. I had the time/resources to help. I had no problem helping, but I was not ever going to attempt to do work for people. Then I came to work at Parallax. We really strive (actively) to allocate our time to best maximize the benefit to our customers- This involves a company where you still get a *real live person* on the phone when you call (and it does not cost you $$$), answering direct emails, the forums, walk-in customers, writing documentation, writing appnotes, just to name a few of the ways in which we strive to support our customers. On top of this we are constantly working on new things, and working hard to make improvements to old ones. Ryan ---------- End of Message ---------- You can view the post on-line at: http://forums.parallax.com/forums/default.aspx?f=7&p=1&m=97240#m97461 Need assistance? Send an email to the Forum Administrator at forumadmin@parallax.com The Parallax Forums are powered by dotNetBB Forums, copyright 2002-2005 (http://www.dotNetBB.com)