In SX Microcontrollers, SX/B Compiler and SX-Key Tool, PJMonty wrote:

Guenther,

I absolutely agree.  More often than not, when someone has a problem, the first thing I have to do is pump them for more information about the [b]details[/b] of the problem.  When someone says, "The IDE isn't working.  How do I fix it?" I pretty much have no information to try and help them.  They may as well have said, "I'm thinking of a number between 1 and infinity.  What is it?"

When folks have a problem with software, they need to remember to explain all the steps needed to reproduce the problem, the [b]exact[/b] error message that comes up (word for word, not just how they remember it), the details of their hardware configuration, the operating system they are running on, and the version of the IDE as the [i]minimum[/i] information with the question they post.  

For problems with either hardware or software, people should always list all the things they have tried to figure out the problem.  If they have schematics, put them in the first post with the original question.  If they have a code question, post the source code.  

When you're trying to help someone over the Internet, more is more when it comes to details.

[list]Thanks,
PeterM[/list]

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