> Please forgive my ignorance, but what is ment by:
> "...overriding philosophy."?

> ... but HP just direct me to their authorised repair shops;
> they say that they don't have the service documentation.

That's consistent with the overriding philosophy.

Trojan Horse approach. Get the device into the enemies camp and then
gouge them for all you can. Make it hard for anyone to repair them and
uneconomic to do so. Sell consumables at 1,000%++ markup and put in
place mechanisms to damage or disable consumable containers (ink
cartridges, toner carts etc) when they have been used once.

HP are welcome to take whatever legal business action they wish to
make money. But they won't ever be making any more from me that I can
possibly afford while they continue this approach. And I recommend
that other people don't buy their fine products either (unless their
business model is suited by HPs approach). I don't need people to
explain why they do it this way - I understand and I don't care.

I am an HP enthusiast from waaaaaaay back - from long long before they
split. It takes a lot to turn an enthusiast away. They've managed.



        RM

-- 
http://www.piclist.com PIC/SX FAQ & list archive
View/change your membership options at
http://mailman.mit.edu/mailman/listinfo/piclist