While not justifying poor support, I do think manufacturers are in a
difficult position regarding support costs. Consumer products are very
price sensitive. The cost of one support call may exceed the wholesale
price of the product. If they increase the price of the product to pay for
the support, consumers buy the cheaper unit and complain about the lousy
support. Manufacturers can't win.

Harold


> Why didn't you just return the printer and buy something
> else (Lexmark, Epson, Canon?). And TELL THEM why you returned
> it. They can't fix the problem if they don't know they have one.
>
> As for HP 'support', yeah, its a bad joke.
>
> R
>


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