Why didn't you just return the printer and buy something
else (Lexmark, Epson, Canon?). And TELL THEM why you returned
it. They can't fix the problem if they don't know they have one.

As for HP 'support', yeah, its a bad joke.

R

Herbert Graf wrote:
> On Fri, 2005-02-11 at 10:06 -0500, Dave VanHorn wrote:
> 
>>I was thinking of their printer "support".
> 
> Oh yes, HP's printer support: 
> 
> - Hello, yes, I'm trying to find win2k drivers for my brand new printer
> that I just bought and I can only find win98 drivers in the box and on
> your website (win2k having been out already for over a year, and the
> printer box saying it supports win2k)
> 
> - Yes, we have win2k drivers available on CD, $30 to ship to you.
> 
> - !@#@$!!@!#$@$@ $30???? It's a CD, why not just put it online?
> 
> - Sorry sir, but they are too big to be put online.
> 
> - Aren't they the same size as your win98 drivers?
> 
> - Yes sir they are.
> 
> - And aren't your win98 drivers available online?
> 
> - Yes sir they are.
> 
> - !$!@$!$!@$ Grrr....
> 
> After much "talking" with supervisors and such:
> 
> - Fine sir, as a good will gesture we'll send you the CD free of charge.
> 
> - Good, and how long will that take?
> 
> - 6 to 8 weeks sir, if the CD is in stock.
> 
> - $#!@%!~@#%!#%!#@#%#!#$@!$
> 
> Of course, a few weeks after that call, and many weeks before the CD
> arrived the win2k drivers were online. So, I had a printer sitting in
> it's box (which said it supports win2k) for 3 weeks doing nothing, all
> because HP is completely incompetent.
>  
> 
> -----------------------------
> Herbert's PIC Stuff:
> http://repatch.dyndns.org:8383/pic_stuff/
> 
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