>So far I've explicitly said the product is
>not supported, partly to get around these
>issues.  For now I'm talking about it here
>on the PIClist, but in the long run it's not
>fair to hijack the PIClist to support a
>commercial product.
>
>I'll have to look into Yahoo forums, email
>lists, and the like.  Any suggestions?

Have an FAQ list on a separate page on your web site (after all they will
know about the web site to order it, won't they?). This way you can point
them at a stock answer to a particular problem that keeps coming up. Have a
special email link on the FAQ page for questions they cannot find an answer
to, which goes to a special mail folder you filter such requests into. By
having an obfuscated email address you should be able to keep out the
spammers from harvesting it.

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