Alan,

On Fri, 6 Aug 2004 11:29:10 +0100, Alan B. Pearce wrote:

> Is the printer one where the paper supply sits in a (near) vertical slot,
> waiting for the next sheet to be picked? If so then this creates problems.
> Paper left in such a slot gets a bend on it that makes it jam in printers.
> Solution is to not store paper in the printer until you need to print. When
> finishing off a session remove any paper left, and store it flat. same
> problem can arise with bulk paper not stored flat.

No, it's one of the 4000-series of LJs, that are almost cubic in shape, and the paper sits horizontally in a
tray that slides into the bottom, "classic" laser style.  I woudldn't buy one of those fax-machine-lookalike
printers  :-)  So the paper is not just kept flat, but also is pretty well protected from the elements as the
stack is inside a set of closely-fitting guides.  We had these printers at work, and none of them had this
problem more than once in a Blue Moon (ooh, that was last Saturday - good thing I didn't do any printing then!
:-)

Dampness may be making it worse, but I'm convinced there's something physical with the duplexing unit's feed,
but it's all hidden inside and I'm a bit loathe to take it apart in case it turns fatal!  Other rollers in the
printer are user-replaceable, but the duplexor seems to be a single non-serviceable unit, unless anyone knows
different?

I think HP have a help facility on their web site - I'll have a look, since they should have "seen it all
before" - I know it's not in their FAQ, so it will need a real person.

Cheers,


Howard Winter
St.Albans, England

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