Update:    Bad luck on my Microsoft shonky software proceedings.
(Store sold old version upgrade, installed full old version, worked poorly,
charged heaps)

They gave in.
Apparently anyway.

I wrote them a nice letter in 2 versions - a short and long one.
The first word in each was "Microsoft ... " .
I couriered it to them with various documentation.

They replied promptly by email (I was at that stage 300 miles away) advising
us to send the software back by courier and they would courier a refund
cheque.

I'm sad but happy but sad.

They also said that I was not to enter their store and commented about very
nearly calling the police last time. I know that that's what happened but
I'm still utterly perplexed as to what image they were forming of me in
their mind as I said threatening and terrible things like 'Is Dennis ....
in?" and 'Shall I come back tomorrow then?" I suspect that guilt can utterly
warp perspectives.

I haven't yet heard that they actually SENT a cheque, Was to got to church
treasurer. Will hear tomorrow. Party may just perhaps not yet have finished.
If it has my ethical position is an even harder one than before.


        RM

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