On Thu, 29 Jul 2004 21:24:09 +1200, Russell McMahon wrote:
> PICLIST:
>
> I have heard of several people who have purchased Norton Anti-Virus 1
> year eligibility extensions via the web and then had their PC crash
> part way through the paid for year. The revived system has no way of
> re- enabling the entitlement and Norton seem to provide no path to
> access them to ask how to deal with this problem. This kills not only
> the eligibility extension that has been paid for but also the right
> to buy another eligibility extensions at the end of the year
> concerned. As eligibility extensions are far cheaper than new
> (retail) versions of the program, there can be significant monetary
> penalty involved.
>
> Has anyone else had this problem?
>
> Is there are known solution?

Yes -- quit using Norton (Symantec) software. I have done so precisely
because of crap like this. That, and the fact that most of their
software embeds itself so deeply in Windows that *it* can't even
completely uninstall itself.

The only way software companies will get the message to stop abusing
customer's rights is to hurt them on the bottom line.

Matt Pobursky
Maximum Performance Systems

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