Russel,
  I had the same problem several years ago. I dropped them and got FPROT
(Finland I think) and I've never been happier. These guys upgrade DAILY
and in 2.5 years of use, I've never failed to get into the update site.

Never had a virus crash, either.

--Bob

Russell McMahon wrote:
> PICLIST:
>
> I have heard of several people who have purchased Norton Anti-Virus 1 year
> eligibility extensions via the web and then had their PC crash part way
> through the paid for year. The revived system has no way of re-enabling the
> entitlement and Norton seem to provide no path to access them to ask how to
> deal with this problem. This kills not only the eligibility extension that
> has been paid for but also the right to buy another eligibility extensions
> at the end of the year concerned. As eligibility extensions are far cheaper
> than new (retail) versions of the program, there can be significant monetary
> penalty involved.
>
> Has anyone else had this problem?
>
> Is there are known solution?
>
> If yes & no to above, maybe there's a case for a class action suite for
> those so inclined :-)
>
>
>
>         Russell McMahon
>
> --
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>
>


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         Bob Axtell
PIC Hardware & Firmware Dev
   http://beam.to/baxtell
       1-520-219-2363

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