PICLIST:

I have heard of several people who have purchased Norton Anti-Virus 1 year
eligibility extensions via the web and then had their PC crash part way
through the paid for year. The revived system has no way of re-enabling the
entitlement and Norton seem to provide no path to access them to ask how to
deal with this problem. This kills not only the eligibility extension that
has been paid for but also the right to buy another eligibility extensions
at the end of the year concerned. As eligibility extensions are far cheaper
than new (retail) versions of the program, there can be significant monetary
penalty involved.

Has anyone else had this problem?

Is there are known solution?

If yes & no to above, maybe there's a case for a class action suite for
those so inclined :-)



        Russell McMahon

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