R, would you get any traction with this ?

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Remedies under the Sale of Goods Act

If the goods are faulty, you may be entitled to all your money back
(a full refund) or some of your money back (compensation).

You may be entitled to a full refund when:

- you told the seller what you wanted to use the goods for and
 relied on their knowledge but the goods don't do the job

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