Whatever the customers prefer, I guess. And whatever that would speed up the work, maybe not. The advantage that things are recorded is only good for people who are able to do their work well, and who take their words seriously. This become a major disadvantage to the majority. They have job and title to protect. Ling SM > Is e-mail becoming more acceptable for business? It is CERTAINLY by far my > most preferred method of communication...I can edit my thoughts before I > submit them, ensure that I don't say something stupid. Also, I can respond > in my own time, ignore little bits that I don't care for (sales pitches for > things > I don't need, etc.), and I have a written record of everything I said and > the > responses to such. > > Basically, if you want my business hands down deal with my effectively via > e-mail. A company who does that and well will ALWAYS get my repeat > business. Other opinions? -- http://www.piclist.com hint: The list server can filter out subtopics (like ads or off topics) for you. See http://www.piclist.com/#topics