Yes, I had the same problem with Mouser.  I thought that I was saving a few
$ for the components, but when I got the bill for the brokerage fees, I was
very unhappy.  Receiving stuff from them by UPS was also painfully slow as I
watched it move from hub to hub across the US.  Every morning I would look
at their tracking site to see if the package had moved from one hub to the
next and how many states (if any) it had moved.  It was like a sick game.

I won't be going back to Mouser any time soon.

Gordon Williams
(also in Ottawa, Canada)

----- Original Message -----
From: "Larry Bradley" <lhbradley@IGS.NET>
To: <PICLIST@MITVMA.MIT.EDU>
Sent: Friday, April 16, 2004 4:24 PM
Subject: Re: [EE:] Digi-key


> I too am in Canada.
>
> Digikey is set up to handle Canadian orders - I've ordered a couple of
> things from them with no problem.
>
> Mouser, on the other hand, caused me problems. They ship UPS or FEDEX. I
> chose UPS ground, as it was inexpensive.
>
> When the UPS guy arrived at the door yesterday, he said "COD". I said that
> I had paid by credit card. He said the COD was for custom's brokerage
fees.
> He showed me the invoice, for $40. The whole order, including the
shipping,
> was only $40. I told him to take it back, and sent an email to Mouser
> asking for my money back. Nowhere on their site, including the
> International orders info, do they mention that shipping by UPS will incur
> extra charges.
>
>
> At 11:46 AM 4/16/2004 -0600, you wrote:
> >>When they say it ships the same day, they mean it.
> >
> >That's for sure.  If I put the order in in the early evening, I get it
the
> >next morning.  It's almost: order, nap, open the box.
> >
> >I've had a couple of errors with them, which I guess is bound to happen
if
> >you're a big operation moving at that kind of break-neck speed.  Once,
> >instead of key switches I got key caps; recently instead of a mini DIN
jack
> >I got a 7x8 inch project box.  In both cases I emailed them and I got the
> >correct part the next morning.
> >
> >I'm in Canada so shipping can be a problem with some suppliers.  I've
come
> >to think of ordering from Jameco, for example, as a nightmare wrapped in
a
> >bad dream.
> >
> >Colin
> >
> >_________________________________________________________________
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> Larry Bradley
> Orleans (Ottawa), Ontario, CANADA
>
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