I find the few responses regarding dealing with customers interesting, =
do any of you guys know if there is a forum to discuss business methods =
etc ?


Kind Regards

David Huisman

-----Original Message-----
From: Ian Bell [mailto:ian@RUFFRECORDS.WORLDONLINE.CO.UK]
Sent: Tuesday, 16 September 2003 3:23 AM
To: PICLIST@MITVMA.MIT.EDU
Subject: Re: [EE]: Getting Info From The Customer


On Monday 15 Sep 2003 9:07 am, you wrote:
> At 06:23 PM 9/14/2003, you wrote:
> >If you are involved in commercial enterprise, how do you deal with
> >customers (in the real world) who invariably do not supply all =
relevant
> >information from the beginning ?
>

What I have done is to divide the development up into three basic phases =
e.g
feasibility study, prototype development and production.  Give them a =
firm
figure for the first (during which you nail down the spec) and ball park
figures for the rest, to be firmed up at the end of the first phase.  In =
your
proposal make sure you state what you assume is included in the spec and =
also
what is excluded.  That way when you firm up the latter phases price you =
can
refer back to these.

Ian

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