http://support.microsoft.com/
Click on
Contact Microsoft
<http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS>
Indicate your country
Click on
Phone Numbers, Support Options and Pricing
<http://support.microsoft.com/default.aspx?scid=sz;en-us;top>
Select "Trackball optical" (or explorer if that's your device) from the
product list
And dial that number.

It indicates that you only have 90 days of free support, but they
shouldn't charge you if it is a warranted repair.

Of course, they'll charge you if all you need to do is clean it.

Mine gets stickier and stickier, and I usually pop the ball out (hole on
bottom- just push) and remove the little bits of dirt surrounding the
little supports.  It makes it light and easy again, but it becomes
sticky far sooner than I'd like - I usually wash my hands before I do a
lot of computer work (saves dirt on the laptop screen from transferring
from the keyboard) but it still gets sticky.

I've often wondered why they haven't developed either a self cleaning
system, or if it's just this particular design.  I want to try out a
logitech for awhile to see if it is as bad.

-Adam

Peter Schultz wrote:

>Hi All,
>
>I have a drift most of us love M$.
>I just spent more than one hour to try to find how and where
>can I return a defective hardware product.
>( I have an Optical Trackball and it is sticky like a glue, I cleaned it, but
>does not help. I love it and it is only 3 months old. M$ advartise 3 years of warranty.)
>Any hint?
>
>Thanks a lot,
>Peter Schultz
>
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