I had also signed up for that TI seminar, but questioning whether I shoul=
d=20
bother.  When I tried to sign in to their website, it wouldn't let me.  T=
he=20
"forgot password" option told me my email was invalid, though I still get=
=20
marketing emails from TI still at that address.

So I try to find support on their website for this problem, but couldn't =
find=20
anything specific enough for this.  So I try calling, but no phone number=
s=20
listed, except for investor relations.  So I start there, get pushed off =
to 7=20
different phone numbers, with departments like IT stating that they have =
no=20
where who to go to for that.   I haven't left my email address with anyon=
e=20
except on a feedback form on their website.

Eventually someone emails me back stating that the password has been rese=
t for=20
that email address.  I could log in now, and I changed the password back=20
again.  Since then, I've received a few more emails trying to solve the=20
problem, but some obviously not understanding the problem.  Since the onl=
y=20
place I left the email address was on their website, I know this is not=20
because of my calling around.  Having been in large companies before, I k=
now=20
that there is some level of sloppiness and lack of ownership, but this is=
=20
ridiculous.  At least get the customer-facing support a bit structured an=
d=20
cleaned up.

[Sorry, feel like venting a bit about TI.]

Compared to that, I must say that one of the best large companies I've de=
alt=20
with lately is National Semiconductor.  They've got their act together.

Cheers,
-Neil.




On Thursday 24 April 2003 04:09, Mike Harrison wrote:
> On this  subject - TI are running free MSP430 seminars in many location=
s
> around the world on 30th April
>
> www.ti.com/sc03060
>
> On Thu, 24 Apr 2003 08:52:56 +0100, you wrote:
> >>Not coming to a country near you though.
> >>Sigh, never mind, we'll muddle on
> >
> >No, but they are coming to the UK :)))

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