I was surprised that the CS Rep assumed that I was trying to scam them.
After hearing all the Eng Rep's excuses, and calmly explaining that if they
change S.O.P. without notifying customers thatthey shouldn't pass the
responsibility.
In any case, after a few minutes of discussion, the masks were generated and
the same CS Rep phoned back with an apology, asking if I would like to see
the boards on the 5:30 or 7:00 PM flight!
I told them that I was reasonable, and that AM delivery the following day
would be just fine.
As long as these boards actually show up in the AM I would say that they did
the right thing.

I don't know if my sales Rep would have made it any easier - he has
developed the practice of speaking in generalities - which is not acceptable
in an Engineer's world.

C

> -----Original Message-----
> From: pic microcontroller discussion list
> [mailto:PICLIST@MITVMA.MIT.EDU]On Behalf Of Alan B. Pearce
> Sent: Thursday, September 05, 2002 5:44 AM
> To: PICLIST@MITVMA.MIT.EDU
> Subject: Re: PCB Vendor put to the test....
>
>
> >I am livid because they have always done the right thing
> >without even arguing.
>
> >Do you think it's the pressure of the economy, are the wheels
> >coming off at Advanced Circuits, Inc.? Or is this just a fluke
> >and it happened at the worst possible time.
>
> It sounds to me more like a case of getting used to a system
> where all masks
> are provided, as done by the newer tools, and then having to
> add in a step
> because an older tool did not provide the mask causes a
> hiccup. Did the
> order have an annotation in big red letters that this was required?
>
> >(These are beta's for a 7-digit deal for my little company.)
>
> have you told them this? If they new that it was a forerunner
> to a possible
> large order, then that may put the pressure on them to get
> their skates on.
>
> --
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>

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