Mistakes will happen, and people should be given a chance
to correct them.  Receiving the wrong chip would not get
me ticked off, but their failure to respond appropriately
to the situation would.

Ordered from JDR and some parts were missing.  However,
they stated that they would overnight the parts at no
additional cost to me to rectify the situation.  That's
great customer service.  I did not let them do this btw,
since I did not need the parts in a hurry, and did not
want them to waste money just to prove a point -- the
fact that they would immediately choose this course of
action is enough for me to keep them in my good books
cause I know that I could depend on them again.

Cheers,
-Neil.



> -----Original Message-----
> From: pic microcontroller discussion list
> [mailto:PICLIST@MITVMA.MIT.EDU]On Behalf Of samo benedihih
> Sent: Friday, August 02, 2002 5:26 AM
> To: PICLIST@MITVMA.MIT.EDU
> Subject: Re: [OT]: Argh! (feel free to ignore)
>
>
> Hi!
>
> Two weeks ago I ordered two chips from Jameco. They cost $28, shipment was
> $26 so I payed total of $54. The problem is that they sent me
> wrong chips. I
> complained a bit to their costumer service (via e-mail), but no answer. So
> today I had to order second pair of chips, hoping that this time
> they'll get
> it right. It isn't just another $54 that bothers me, it's the fact that my
> friend's electric erosion machine is down and he is going to loose more
> busines and money just because somebody didn't check the shipment.
>
> Samo
>
>

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