>But now you can sell millions to people with no technical comprehension
>whatsoever just by investing enough into slick ads and market hype.  HP
>doesn't *have* to care about technicians and engineers any more, they can
>be a commodity consumer electronics company now.  It's so much easier when
>you don't have to make things *good*, just "good enough" -- don't you
>think?  8-P
></cynic>


   Sad but true. In an expanding ecomomy, greed rules. That's why
   so many companies make a bottom-line judgement that it's better to
   have a predictable fraction of pissed-off customers than to provide
   real support.

   Maybe the limping economy will inspire companies to start offering
   real customer value, but  I sure don't count on it happening
   overnight. Phone-jail menus and surly outsourced support people are
   likely to be with us for long while.

   Reg Neale

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