> Why don't you look at ISO-9000? (you're going to have to one day)

I support that and have just completed a few guides by adapting the style
from a few ISO9000 templates, the "features" raised by the ISO9000 are
useful in additional it also gives a professional look.  I got the templates
from the public library here, though the library does not supply the soft
copy that comes with the book.

Cheers, Ling SM

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