>  I used to work for TI, and in all my 15 years there, my main gripe
>  about their lineup was the fact that documentation was poor to non
>  existant.  I know of a few individuals who tried to fully and very
>  completely document their work, but in the end, the documentation
>  editors pared everything down to beyond the bone.  The net result
>  is the documentation you have to work with.
>
>  Regarding the customer support issue, I can't believe you didn't get
>  satisfactory help there.  I know many of the DSP hotline personnel
>  in Houston where the DSP chips are mfg'd.  They are the most helpful
>  people I know.  And knowledgable too.  Of course, they may have
>  handed off the DSP Hotline duties to a company in Dallas.  They did
>  this to the Microcontroller Group Hotline.  After they did this, I
>  understand they had a rash of dissatisfaction with users.  But if
>  the Hotline is still based in Houston, I'm sure you wouldn't get
>  unacceptable answers and attitudes to your questions.

        Jim,

        I hate to slate companies. I'm even cautious about talking
        about my experiences with TI. Yes, we did experience
        _appalling_ technical support, and yes, Houston was involved
        although most of the attitude I referred to came from
        support in the UK.

        I'm happy to describe the technical details of the fault we
        found on list, but if you want the full story of what we call
        "TI Help & Support", or TIHS (read it backwards), contact me
        off-list.


Regards,

- Andy.
---------------------------------------------------------
Andrew David, Software Manager, Ultronics Ltd, Cheltenham
akdavid@ultronics.co.uk          http://www.ultronics.com



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