Over the last year Don McKenzie and I have had a bad track record in
selecting ISP's. (We need american ISP's because the bulk of our business
is done there.)

1. One ISP we both use is closing at the end of february. He was small, we
got personal service but...  Now we have 4 domains to transfer 'somewhere'.

2. Our main  ISP (prowebsite.com) changed all access passwords back in
october without bothering to tell its customers first. Then the process of
actually getting the new passwords took international phonecalls and rude
words. Emails were rejected! Ben Wirz (wirz.com) has just left them and I
want to.


I looked at one ISP last week (serve.com) and I asked a couple of basic
questions. I got told (in essence) we will answer you after you sign up!

A second ISP had NO telephone numbers for tech help.

A third I looked at only had an internal USA toll-free 800 number with no
number to call from outside the USA.



But I read last week of a Web Host Guild  -  whg.org   This seems to be a
group of ISP's (I guess 50 or so) which seem to meet minimum criteria.

I have found several ISPs who seem to be internationally minded. A few were
still just american - centered.

So I would recommend to anyone, particularly outside the USA, to look thru
the list on  whg.org  as a starting point.

sitehosting.net  appeals to me at the moment because of the streaming video
and audio it supports. (I have this fantasy of doing a video soon to
welcome people with the latest kits etc.) I definitely want Windows support
to support the programs that Macromedia produce (Director.) It also had the
FAQ's which answered my basic questions which serve.com did not have.

I would be interested in recommendations of other american-based ISP's used
by people way outside the USA who find they are getting excellent service.
regards,

Peter Crowcroft
                    DIY Electronics (HK) Ltd
                PO Box 88458, Sham Shui Po, Hong Kong
Voice: 852-2720 0255   Fax: 852-2725 0610    Email: peter@kitsrus.com
                       Web: http://kitsrus.com
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