The following is a survey that I hope will benefit all of us regarding
the prevailing consensus concerning failure rates and warrenty periods
for industrial and consumer products.  The more people that respond, the
more we will all benefit from the results.

Preface: We have a situation where our customer is asking that we keep
our failure rates at what seems to us to be an unacceptable limit.
While we strive to keep our failure rates as low as possible, there are
practical limits to how low you can go.  This is why we typically give a
1 year warrenty on most of our industrial products.

Questions:
In your opinion, what is an acceptable failure rate for electronic
control assemblies in an industrial product?

What about in consumer products?

What do you feel is a fair warrenty period for industrial products?

What is fair for consumer products?

Has anyone considered an extended warrenty purchase program for their
industrial customers, and if so, how did it work?

Where can we find industry data that addresses these issues?

Thanks for responding