Thats Strange, If I leave email to them (Jeff), he usually answers me the
same day, and most of the time ,
within a few hours.  I have had him send me bugs fixes and help me with
problems that weren't really theirs.

I'm sorry to hear you have problems,
Richard Skinner
rwskinner@worldnet.att.net
http://home.att.net/~rwskinner

----------
> From: Mike Ghormley <mikeg@BLACKSAND.COM>
> To: PICLIST@MITVMA.MIT.EDU
> Subject: Re: ME Labs pic basic compiler
> Date: Friday, March 13, 1998 11:43 PM
>
> Oliver Praudisch wrote:
>
> > Does ME Labs have good tech support once you purchase there product?
>
> Not in my experience!  I want to say first that I do not own their Basic
>  compiler
> as after my initial experience with them, I realized that I could do no
more
> business with them even though I would have really liked to have purchased
their
> MEL Basic.
>
> I had the misfortune of purchasing their PIC programmer, which came with
their
> assembler that was "compatible with MPASM."  Hah!  I had problems right
away
>  with
> their *very* poorly written documentation which was so ambivalent as to be
> unusable.  My attempts at getting answers were answered within a day or
two, but
> never to my satisfaction.
>
> To my complaints (with examples and offered corrections) about their
>  documentation
> I was told that they "didn't get too many complaints" -- so tough luck.
>
> To my complaints about the compatability of their assembler -- I was told
to use
> MPASM if I didn't like it!  Quite an endorsement of their product!
>
> I have had a totally unacceptable experience with them.  For me, they seem
to be
>  in
> the "we have your money so we don't have to be responsive to you" mode.
>
> I have posted my experiences with them before on this list and received
private
> E-mail from other dissatisfied customers who said that their Basic Compiler
>  seemed
> to work OK, but that the documentation was poor at best.
>
> To be fair, their products seem to work OK, but their documentation is an
> afterthought and they have demonstrated to me (and others) that they have
little
> regard for customers and their opinions.
>
> Of course, this is just my experience/opinion.  Your mileage may vary.
>
> Michael
>
> *****************************************
> The strong do what they have to do and
> the weak accept what they have to accept.
>                              --Thucydides