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>>At 11:04 02/07/97 +1000, Ross McKenzie wrote:
>>You become a foreigner, your local calls become long distance and you get
>>the shitty sort of software support for foreigners that many of us have
had
>>to accept as normal for years <bg>.

>Gerhard Fiedler responded:
>And I thought this had to do with language -- or _has_ it :-)) ??

Hey guys, as someone who does tech support once a month, it ain't easy to
get past the language barriers -- not to mention cultural barriers.

I was on the other side of it getting tech support from Taiwan and it was
rough going.  My Taiwanise is non-existant so the poor guy on technical
support had to try to communicate technical concepts in what was clearly
not his first language.

I had my grade school education in Germany, but positively die when it
comes to jargon in German.  I suspect shitty foreign tech support does have
to a lot to do with language.

Cheers,

Win Wiencke
Image Logic Corproration
ImageLogic@ibm.net

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