Robert Lunn wrote:

> >In my opinion this sort of feedback should be encouraged
>
>         Maybe yes, maybe no...
>
>         Jan got the product for which he paid.  A GPS
>         card without further support.
>
>         If he wanted a GPS card _with_ support, then that
>         product was also available for purchase.
>
>         The only way to justify buying the 'no support'
>         product and then _demanding_ support anyway, is if
>         Jan was given insufficient information with which
>         to make his purchase decision.
>
>         However, Jan has told us that he purchased the GPS
>         card from the UK manufacturer, rather than the local
>         South African agent for the manufacturer.
>
>         That is, Jan has _chosen_ to circumvent the means
>         put in place by the manufacturer by which they can
>         pass information about their products to Jan.
>
>         In this case, it may be that the lack of information
>         given to Jan was _not_ the fault of the manufacturer.
>         If so, the manufacturer should not be blamed for the
>         consequences.
>
> ___Bob

This is all good & well, but selling any electronic product without
the means to use it, is like selling a car without keys.

--
Friendly Regards

Tjaart van der Walt
 ______________________________________________________________
|  Another sun-deprived R&D Engineer slaving away in a dungeon |
|WASP International GSM vehicle tracking and datacomm solutions|
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