Craig, It is the honesty and/or accuracy of the
 pre-purchase product information in this case
 thats in question
 (Can you say that you have never been in this situation)
 Not the the viability of suporting the customer
 who asks what value resistor is brown,yellow,black,green,brown ?

 --
 Peter Cousens
 email: peter@cousens.her.forthnet.gr
 snailmail: Peter Cousens, karteros, Heraklion, Crete, 75100, Greece,
 phone: + 3081 380534,    +3081 324450   voice/fax

 After Bill Gates announced to the world that he was Microsoft,
 his wife was asked to comment. She said that as his wife, she
 had been the first to notice this problem