At 8:21 PM -0800 1/23/97, peter cousens wrote:
>Great response
>Would like to add that as in Jan's case it often happens
>that the company says "sorry send it back and we will refund you"
>perhaps somebody (Bob or Craig maybe) will jump in and work out
>the real cost incured
>ie: waiting for delivery(6 weeks)
>and the time after delivery
>desperatly trying obtain info/work it out yourself (4 weeks )

Peter,

There are risks in everything. "the real cost incurred" is your risk in
dealing with another company. What you want is a large company to help you
make your risk a little smaller. Well the larger the company, the less
likely they will help to minimize your risk.

>
>Compare this cost to the profit that the company
>stood to make on this one sale(maybe 70 dollars in this
>case,in most case's less than a dollar )

Great, you made my point. Why allocate resources for a single dollar? If
you convinced a company to help you, your really convincing them to take a
risk on your company's ability to design, manufacture, and sell your
products. That's a great risk for any company, large or small.

>!#*&^%$£!**$$()!
>An apology just does'nt come close, blood seems more
>apropriate, lots of it
>Peter

ok.

craig