At 5:42 PM +0100 1/24/97, Luis Fernandez wrote:
>My complaints are not for the Rockwell GPS itself, but for the lack of GOOD
>support. If you have a technical question you will never be able to talk
>with the people who developed the hardware and firmware and your request
>will be routed to a bunch of so called "sales-eng.".

If the design engineer answered technical questions all day, he is not
being best utilitized. He/she's a designer, someone else can learn about
integration issues and shield the technical questions.

Imagine you're a chip designer, let's say. And your job was to design new
chips AND answer technical calls. Your chip is cool and everyone wants one,
so you sample a 1000 different companies. This chip sampling results in 50
calls a day, ranging from "What's a supply voltage?" type of question to
questions that will reveal proprietary information. Meanwhile you got
deadlines for other chip designs, your primary job function. Which do you
chose? It's hard choice to make.


>will be routed to a bunch of so called "sales-eng.". This guys have just
>read the manual (as best) and NEVER worked with the product in the field. Is
>a waste of time to try to get valuable info from them. Better to read the
>manuals again or make your own tests.

If the "sales-eng" doesn't help, go over their head. Talk to their management.



Interesting balloon story deleted.
>Excuse the bandwith, but I wanted to tell the whole story.

That sucks, but if you convinced Rockwell that you needed 10,000 GPS units,
somebody would have got the answers for you. Or if you were willing to pay
100,000 dollars for one GPS unit, I'm sure they would have helped then
also. That's what stinks.

craig