(wsci#net-magic.net@200.1.1.1 is an invalid email address)
(just like robert@huey)

I'm making this go private now since we are actually in a PIC group.

I agree with Craig in part. However:
I have been led to understand that I will get adequate documentation. The
book that the LOCAL agent copied for me isn't even for the right PROTOCOL !

And, sometimes it IS necessary to get that first prototype working BEFORE
you can make promises of future orders.

I suppose the only reason why Microchip is so nice with me is becasue I have
in fact guaranteed them a HUMONGOUS order in August.

Yep, the truth is stabbing me in a very delicate place. And it hurts.

Thanx for your comments. It is great when people at least react.

Enjoy your day.

At 10:21 AM 1/24/97 -0500, you wrote:
>At 1:49 PM +1100 1/24/97, Robert Lunn wrote:
>>        In this case, it may be that the lack of information
>>        given to Jan was _not_ the fault of the manufacturer.
>>        If so, the manufacturer should not be blamed for the
>>        consequences.
>>
>>___Bob
>
>
>Bob,
>
>You sound like a manufacturer yourself. My company is continually fielding
>technical support questions from developers and end users alike. Sure it
>would nice to help everybody but we are business to sell product. We really
>help our customers, or potential customers, who convince us that they will
>buy serious volumes.
>
>So a word of advice to PIC developers. Buying a single product and expecting
>serious support is unrealistic. If you want support you have to convince
>the supplier of your market. Your "neat" idea that could help to world is
>something they hear everyday and for the most, it doesn't mean anything.
>
>So sorry that the truth hurts.
>
>craig
>
>
>
>
>
>
>
>________________________________________________________
>Dr. Craig Hollabaugh
>Wireless Scientific, Inc.
>1890 South 14th Street
>Building 100, Suite 105
>Amelia Island, FL 32034
>904 261 6977
>904 261 2129 fax
>wsci@net-magic.net
>
>Or you might know me as
>Dr. Craig Hollabaugh
>Analog Microelectronics, Georgia Institute of Technology
>holla@monique.adgrp.gatech.edu
>
>or
>
>Dr. Craig Hollabaugh
>Aerospace Department, University of Texas, Austin
>holla@cfdlab.ae.utexas.edu
>
>
Jan van der Watt
[Consultants never charge too much - they work too litlle !]