>It is important to know that the Companys we buy from
>make availible enough information for us to use the
>product, that it does its job and that it is what we
>were led to believe it was
>If they don't, then others should be warned
>
>In my opinion this sort of feedback should be encouraged

        Maybe yes, maybe no...

        Jan got the product for which he paid.  A GPS
        card without further support.

        If he wanted a GPS card _with_ support, then that
        product was also available for purchase.

        The only way to justify buying the 'no support'
        product and then _demanding_ support anyway, is if
        Jan was given insufficient information with which
        to make his purchase decision.

        However, Jan has told us that he purchased the GPS
        card from the UK manufacturer, rather than the local
        South African agent for the manufacturer.

        That is, Jan has _chosen_ to circumvent the means
        put in place by the manufacturer by which they can
        pass information about their products to Jan.

        In this case, it may be that the lack of information
        given to Jan was _not_ the fault of the manufacturer.
        If so, the manufacturer should not be blamed for the
        consequences.

___Bob